Returns & Refund Policy

1. Return window

You may request a return within 30 days of delivery. After 30 days we are generally unable to accept returns because supplier restocking windows have closed.

2. What can be returned

• Items that arrive defective, damaged, or wrong (not as described).
• Unused items in original condition for change-of-mind returns, where the category allows.

Not returnable: digital goods, personalized/custom items, hygiene products, and perishable goods. Where a category is non-returnable we say so on the product page before checkout.

3. Who pays return shipping

• Defective / wrong / not-as-described: XBuyer covers return shipping and provides a prepaid label where available.
• Change of mind: the buyer covers return shipping. We recommend keeping the original packaging until you're sure.

4. How to request a return

1. Open the order from your account and choose "Request return," or email support@xbuyer.com with your order ID.
2. Describe the issue and attach photos for defective/wrong items.
3. We confirm eligibility and, if approved, issue a return label or instructions.

5. Refunds

Once we receive and inspect the return, refunds are issued to your wallet balance (consistent with wallet isolation — we do not push funds back to your card automatically). Refunds typically post within 5–10 business days of inspection. Original shipping is refunded only when the return is due to our error.

6. Shipping times & customs

Items ship from a global supplier network; typical delivery is 11–13 days but is an estimate, not a guarantee. Delivery may be longer during peak seasons or due to customs. Any import duties are handled per the destination's rules and shown at checkout where applicable.

7. Exchanges

For defective items we can arrange a replacement where stock exists; otherwise a refund to wallet applies. Size/color exchanges follow the change-of-mind return rules above.

8. Questions

Contact support@xbuyer.com. We aim to respond within 2 business days.